In the wake of an ambitious merger and acquisition strategy launched in 2001, Essor was awarded, the following year, an Attitude Client ^® certification by "La Petite Université", a private training institute established in Laval, Quebec.

Today, expertise and quality products and services are considered the norm. In order to stand out, a growing number of firms are beginning to rely on the quality of their client relationships, motivating their employees to surpass themselves for the sake of client satisfaction.

"The 'Attitude Client' certification has helped us both develop a strong sense of belonging, and create enduring partnerships with our clients," explains Michel Duval, the President of Essor. "This new management tool is a simple but effective way to make sure that each and every person on board fully participates. Not only does it foster an excellent working climate, but it encourages the loyalty of our key resources, which is good for our organization's stability and continuity."

What more can we say?