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Our team
Michel Duval C.d’A.A.
President
His Role:
Michel Duval has been President of ESSOR Insurance since 1985. He oversees the company's four major areas: property and casualty insurance for individuals, groups and businesses, and financial services provided via the ESSOR Wealth Management subsidiary. He leads the strategic and corporate approaches implemented at the company’s 20 offices, ensuring they are aligned with the same vision—which is key to maintaining the company’s position as a leader in the brokerage industry.
His Main Achievements:
Under his leadership, ESSOR Group has grown 70-fold. Mr. Duval has managed more than 75 acquisitions since 1989, with all of them successfully integrated over the years. The company is very active across Quebec and operates 20 offices. Throughout his career, Mr. Duval has been actively involved with numerous fundraising organizations including Centraide, the CHU Sainte-Justine Foundation, the Canadian Cancer Society and the Pierre Lavoie Challenge, to name but a few. Previously he served as chairman of the Amiante Chamber of Commerce and the Rotary Club of Thetford Mines.
Mr. Duval is dedicated to the development of businesses and social activities in his region. He is a sponsor of the Thetford Assurancia hockey team, the Mont Adstock competitive downhill ski club, the Gala Zénith local business event and various sporting initiatives. He has also provided many sponsorships to support local talent.
Marie-Josée Lamothe
Vice-President, Finance and Administration
Educational Background:
Ms. Lamothe graduated from UQAM and became a certified professional accountant in 1990.
My Role:
She specializes in integrating and acquiring property and casualty insurance brokerage firms.
She joined ESSOR as Director of Finance in 2001, following the acquisition of a major property and casualty insurance firm located in downtown Montréal. In 2008, company president Michel Duval increased her responsibilities to include managing the Human Resources, Technology and Administration teams. Today, these teams have completed more than 60 acquisitions. Ms. Lamothe’s priorities include fostering a pleasant workplace, recognizing achievements and promoting mutual help between team members. She encourages employees to come forward with ideas and to believe in their potential and ability to be self-reliant—this is what drives her in her everyday work.My Favorite Quote:
"To achieve professional success, you have to find a way to balance family, work and physical exercise. With this in mind, she encourages all her employees to deliver their best and stay motivated."
Norman Dickenson
Claims Manager
Educational Background:
Chartered Insurance Professional (CIP); CRM designationMy Role:
Acting as an intermediary and representing clients’ interests at insurance companies, ensuring claims are processed as quickly as possible.My Favorite Quote:
“The best way to predict the future is to create it.” – Peter DruckerAlexandre Patry
Senior Manager, Commercial-Lines Insurance
Educational Background:
University degreeMy Role:
Business insurance manager for Quebec City, Charlevoix, Centre-du-Québec, Mauricie and Chaudière-Appalaches. Ensuring that ESSOR Insurance's values are upheld, that our objectives are achieved and that our processes are continuously improved.My Favorite Quote:
“Life is like riding a bicycle. To keep your balance, you must keep moving.” – Albert EinsteinSophie Gauthier
Senior Manager, Marketing and Personal-Lines Insurance
Educational Background:
B.A., M.Admin. – Master of Business Administration, major in Communications-MarketingMy Role:
Managing the individual insurance department, marketing and the development of business process optimization strategies.My Favorite Quote:
“The secret of change is to focus all of your energy, not on fighting the old, but on building the new.” – SocratesPierre Chevrier
Senior Manager, Commercial-Lines Insurance
Educational Background:
Diploma of College Studies – InsuranceMy Role:
Business insurance manager for Montréal, Laval, Montérégie, Lanaudière and Estrie. Managing a team working in business insurance sales and business development.My Favorite Quote:
“It's not the employer who pays the wages. It's the customer who pays the wages.” – Henry FordCaroline Brisson
Manager, Commercial-Lines Insurance
Educational Background:
College studiesMy Role:
Helping sales team provide services to our clients and achieve the company's objectives.My Favorite Quote:
“Wake up every morning with the thought that something marvellous is going to happen!”Annie Peloquin
Operations Manager, Commercial-Lines Insurance
Educational Background:
Attestation of College Studies in property and casualty insuranceMy Role:
Managing a team of coordinators and brokers by offering guidance and motivation and providing them with all the necessary training.My Favorite Quote:
“If you want something you've never had, you must be willing to do something you've never done.”Claudia Mailhot
Team Leader, Personal-Lines Insurance
Educational Background:
Bachelor of Business Administration and ManagementMy Role:
Supervising a team of brokers and helping them meet the company's objectives.My Favorite Quote:
“Positive Mind, Positive Vibes, Positive Life!!”Steve Gigliotti
Team Leader, Personal-Lines Insurance
Educational Background:
Diploma of College StudiesMy Role:
Manage three offices by supervising operations and following up with my team of brokers.My Favorite Quote:
“We either succeed as a team, or we fail as a team.”Vanessa Pelletier
Team Leader, Commercial-Lines Insurance
Educational Background :
University degree
My Role: Lead my team to achieve their goals and help them to go beyond
My Favorite Quote:
‘’Happiness is not something ready made. It comes from your own actions’’
Mélissa Mathieu
Team Leader, Personal-Lines Insurance
Educational Background:
Diploma of College Studies
Chartered Insurance Professional (CIP)My Role:
Helping my team make progress on its goals by providing advice, guidance and motivation.My Favorite Quote:
“There's always a solution.”Steve Roussel
Team Leader, Commercial-Lines Insurance
Educational Background:
Attestation of College Studies in property and casualty insuranceMy Role:
Being a part of the business growth by encouraging each broker to achieve their goals. Sharing knowledge is the key to success.My Favorite Quote:
Every member of a team has strengths and weaknesses but together we can achieve great things. That's the team spirit.Chantal Delisle
Team Leader, Personal-Lines Insurance
Educational Background:
Diploma of College Studies, specialization in InsuranceMy Role:
Maintaining a motivated team in order to meet our objectives.My Favorite Quote:
“Believe in the best and it will come to you.”Francis Gouin
Team Leader, Personal-Lines Insurance
Educational Background:
Diploma of College StudiesMy Role:
Supporting and motivating brokers to help them develop within their roles.My Favorite Quote:
“You can sit around dreaming, or you can get up and make your dreams a reality.”Patrick Nadeau
Team Leader, Commercial-Lines Insurance
Educational Background:
Diploma of College Studies, specialization in InsuranceMy Role:
Supervising the business insurance team at the offices of Quebec City and the surrounding region.My Favorite Quote:
“Life is an extreme sport that's worth playing.”Melissa Lajoie
Operations Manager, Commercial-Lines Insurance
Educational Background :
Diploma of College Studies, specialization in Insurance
My Role:
Always help the brokers to obtain great results and even more
My Favorite Quote:
Attitude. It’s all it takes to make the difference
Véronique Maheux
Human Resources Advisor
Educational Background : Bachelor's degree in Psychology and a Human Resources Management Certificate
My Role: Support company's vision while focusing on the "Employee" experience
My Favorite Quote: Coming together is a beginning, staying together is progress, and working together is success – Henry Ford
Yves Bourbonnière
Marketing and Sales Director
Educational Background : Bachelor of Science (BSc)
My Role: Provide marketing support to all departments of the company and develop effective advertising campaigns to increase awareness of the ESSOR brand.
My Favorite Quote: '' To achieve your goals, your desire for success must be greater than your fear of failure ''