When water damage occurs, there are a number of steps you can quickly take while waiting for a claims adjuster to intervene. Here are our recommendations to help you protect your property and avoid any further damage if the residence does not pose a danger to your health or safety. 

What to do in case of water damage in 6 steps

  • 1. Put your safety first

    • Wear suitable protective equipment
    • Contact Énergir if you smell gas
    • Switch off electricity

  • 2. Remove water

    • Use a pump and workshop vacuum to remove as much water as possible
    • Remove and dispose of all wet objects. Only solid, non-porous objects can be cleaned
    • Install a dehumidifier

  • 3. Clean and disinfect impacted areas

    • Remove and dispose of all building materials that have come into contact with contaminated water
    • Clean and disinfect walls and floors with bleach-free disinfectant cleaner

  • 4. Ventilate and dry properly

    • Only after cleaning and disinfecting, favorize air circulation to dry out the basement

  • 5. Don't rebuild right away!

    • Make sure the area has been properly dried out

  • 6. Throughout the process, be sure to document the damage by taking photos and videos

    • Save all the invoices and supporting documents relating to expenses incurred, including living expenses if your home is not habitable

If you have any questions about your insurance coverage, do not hesitate to contact your insurance representative. 

Intact Insurance Clients

  • You can find more information in this cheat sheet, ready to download. 
  • To ease your process, please start your claim through the Intact Insurance app or online via the Client Centre.